We provide up to 20 revisions per project to help refine your design based on the original brief. Revisions are intended to improve the initial concept and do not include complete changes in direction or new concepts.
You may request a refund under the following conditions:
> Duplicate charge due to a processing error
> Failure to deliver the service as agreed
> Inability to meet the requirements outlined in your original brief
> For dissatisfaction with design services, a refund request must be submitted within 5 days
of the initial design
delivery. If no request is received within this timeframe, it will be assumed that you are satisfied with the
delivered
work.
> Before initial concept delivery: Eligible for a full refund (minus a 10% service &
processing fee)
> Within 48 hours of initial delivery: Eligible for a 66% refund (minus a 10% service &
processing
fee)
> Between 48-120 hours of initial delivery: Eligible for a 33% refund (minus a 10% service &
processing fee)
> After 120 hours of delivery: Refund requests will not be entertained
Refunds will not be applicable in the following cases:
> A revision has already been requested after initial delivery
> Change of mind after work has started
> Lack of communication for more than 3 weeks after multiple follow-ups
> Requests that fall outside the defined refund timeframe
> In case of inactivity, the project will be placed on hold and may resume once communication
is re-established.
All refund requests must be submitted via email at info@acepublishingservice.com with a clear explanation of the concern. Each request will be reviewed individually, and info@acepublishingservice.com reserves the right to approve or decline requests based on policy compliance.
Once a refund is processed, all rights to the delivered work remain with info@acepublishingservice.com, and you are not permitted to use, reproduce, or distribute any materials provided.
If you have any questions regarding this Refund Policy, please contact our support team at info@acepublishingservice.com